FAQ

Everything you need to know about Open World.

Can I eat here without playing?

Yes. You are welcome to eat and drink without gaming.

Are there vegetarian and vegan options?

Yes, we offer vegetarian and vegan options.

Do you provide allergen information?

Allergen information is available on-site or upon request. Please note that traces of allergens cannot be ruled out.

Is a reservation required?

No, but we recommend booking ahead for groups and during peak hours.

Is my reservation binding?

Yes. A cancellation fee may apply in the event of a no-show, as outlined in our Terms and Conditions.

What information do you need?

Date, time, number of guests, name and contact details.

How do I book a PC?

Please provide the date, start time, duration and number of PCs required.

Is there a minimum booking duration?

Yes. PCs are booked for a specified period of time.

Is there a charge for using the gaming PCs?

No, use of the gaming PCs is free with any purchase.

What happens if I arrive late or don’t show up?

Your booking begins at the scheduled time. A fee may apply in the event of a no-show.

How do I register?

Online, by email or on-site, depending on the event.

What happens if an event is cancelled?

Events may be changed or cancelled for valid reasons. No compensation will be provided. Please see our Terms and Conditions for details.

Is there an entry fee?

For some events, yes. Please check the details of the individual event.

Do you accept corporate bookings?

Yes. We offer dining, gaming or a combination of both.

Is the booking binding?

Yes. Once confirmed, the booking is subject to our Terms and Conditions.

Is a deposit required?

A deposit may be required for group or corporate bookings.

What are the age restrictions for alcohol?

Alcohol is served in accordance with Vienna’s youth protection laws.

Is smoking or vaping allowed inside?

No. Smoking and vaping are prohibited throughout the premises in accordance with Austrian non-smoker protection laws.

Do house rules apply?

Yes. Our house rules apply to everyone entering the premises.

What payment methods do you accept?

We accept cash and card payments, subject to availability on-site.

Where can I find your Terms and Privacy Policy?

www.openworld.at/en/dsgvo

Are you liable for personal belongings?

No. We accept no liability for lost, stolen or damaged personal belongings.

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